First installment of a new training series called "Tools You Can Use"!
Taught by David Cornell and Dr. Scott Young, ED.D
The topics in this series have been selected based on clientele feedback and are designed to assist those serving in Public Service Organizations to better address the key challenges they face through user-friendly tips, strategies, and resources.
At times, those serving in Public Service Organizations engage with members of the public who are angry, upset, or displeased.
In this 3-hour interactive class, learn skills proven to effectively de-escalate individuals who are experiencing elevated and intense emotions.
Taught by David Cornell and Dr. Scott Young, ED.D
The topics in this series have been selected based on clientele feedback and are designed to assist those serving in Public Service Organizations to better address the key challenges they face through user-friendly tips, strategies, and resources.
At times, those serving in Public Service Organizations engage with members of the public who are angry, upset, or displeased.
In this 3-hour interactive class, learn skills proven to effectively de-escalate individuals who are experiencing elevated and intense emotions.